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FAQ

Ordering & Status
I need a graphic print with hardware included. How do I order it?

First, place the graphic package (graphic print with hardware) into your cart and purchase it. Make note of your order #. You’ll need it when you upload your graphic artwork. Second, find the correct template by clicking here. Format your artwork according to it, and save it as one of the following file formats: .PDF, .EPS, .TIFF, Adobe Illustrator or Photoshop. Third, upload your artwork. That’s it.

I want my graphic order on time. What can I do to ensure my turnaround time?

For best results, submit your artwork before noon, 12:00 p.m. CST on the day you place your order. You will receive an email containing your graphic art proof. Before 3:00 p.m. CST, click reply on your email and write that you approve! Production will start first thing the next day. If you submit art or approve your proof after the time indicated, then you will probably have to wait an extra day.
*Graphic proof approval must be in writing.

I do not need hardware. I just need a custom print (or a replacement graphic). How do I order it?

Some product pages have “graphic only” product options you can add to your cart. Those that do not, click here to go directly to our printing page to order by the square foot. Click through to the material you like. Read the description to learn more about it and which displays it is used on. Once you’ve decided, select your finishing (most often is included in the final price), type in your print size (width x height in inches), and calculate your square footage. Enter your square footage in the “Qty” box, then click “Add to Cart”. Don’t forget to submit your artwork.

I want to do a reorder of the same thing I purchased before. Do you save my order history so I can easily reorder it? And did you save my graphic art file?

Sort of. We can look up past orders, but to order it again, there is no shortcut. You have to find the product again, place it in your cart and purchase it. For graphic art files, we save them up to 3 months. Please call our graphics department to double-check if we still have your art file at 877 348 0205 ( Toll Free ) and press 2.

How do I change quantities or cancel an item in my order?

Click here to take you to "My Account” to view orders you have placed. Under “My Orders” click "Change quantities / cancel orders" to find and edit your order. Please note: once an order has begun processing or has shipped, the order is no longer editable. In such a case, call our sales department at xx-xxx-xx.

How do I see my wish list?

Click here to take you to "My Account”. Under “Other Features”, to the right you will see “View my Wish List”.

When will my order ship?

First of all, orders must be paid for entirely or there will be delays in shipping. The only exception is if you are on Net 30 credit*. Secondly, hardware only⁺ orders (No graphics at all) ship the same day if the order is placed and paid for by 3:00 p.m. CST if shipping out of our Chicago warehouse. If you order after these times, hardware only orders will ship the next day, end of day. Thirdly, graphic orders will ship end of day on the last production day. Your graphic designer will confirm your ship date with you.

*If you’re interested in Net 30 credit, click here to apply.

When will my order arrive?

This depends on your shipping method. Please refer to FAQ category “Shipping, Pick Up & Delivery”.

Has my order shipped? How do I track my order?

Click here to take you to "My Account”. Then, directly under “My Orders”, click “Review orders / track packages”. If you think something is not right or have not received your UPS tracking number, contact our sales department right away at 877 348 0205 ( Toll Free ) and press 1.

My order never arrived and I am upset. Now what?

Have your order number ready and contact our sales department right away at 877 348 0205 ( Toll Free ) and press 1.

An item is missing from my shipment and I am upset. Now what?

Have your order number ready and contact our sales department right away at xx-xx-xx and press 1.

My product is missing parts and I am upset. Now what?

To be sure, you can find your product’s spec sheet by clicking here. The spec sheet has the parts list on it. If the parts are missing, have your order number ready and contact our sales department right away at 877 348 0205 ( Toll Free ) and press 1.

The product I want or ordered is not in stock (on backorder). When will it arrive?

Please contact our sales department at 877 348 0205 ( Toll Free ) and press 1, or email us at info@bludisplays.com. We can give you an estimated date of arrival. Please note: estimated dates of arrival are subject to change.

Pricing, Billing, & Promotions
The product I am looking at does not show me how much it is. How do I see the price?

You have to log in to your account to view pricing. If you do not have an account, but want to see pricing, you can’t. You must have an account with blue Display. To make an account, click here and complete steps 1 & 2.

What are my payment choices?
  • Visa, Mastercard, American Express, Discover, Paypal, Net 30*, Check⁺ and Cash⁺⁺.
  • *Must be approved first. To apply for Net 30, click here.
  • ⁺Your order will not ship until we receive your check.
  • ⁺⁺Most secure for pick up orders.
Do I have to pay sales tax?

No.

This charge is weird to me. What is it?

You can double-check your order history by logging into your account or just click here. If you are still unclear, call our sales department at 877 348 0205 ( Toll Free ) and press 1.

How do I get a copy of my receipt/invoice?

You can log in to your account or just click here, and under “My Orders” to the right, click “Print invoices”.

When will my credit appear on my account?

Within 7-10 business days. If we are waiting for an item return before issuing a refund, then 7-10 business days after we receive the item.

When will my credit card be charged?

Immediately; however, your credit card may be charged up until ship time for additional charges that have incurred such as last minute rush fees or shipping upgrades, graphic design time, or any product changes or add-ons exceeding the original amount.

What promotions do you have?

We have monthly specials. For monthly specials, you can retrieve the promo code from our twice-monthly email blasts. To subscribe to our emailing list. Our showroom discount is 15% off most products; it must have your company logo on it and must be approved by our graphics department, after which your discount will be credited to your online order.

How do I use a coupon/promo code?

Add item into your cart. The cart page will appear. Just below the item(s), you can enter your promo code, then click “apply”. That’s it.

What does prepaid by check mean and who uses it?

It basically means that you are paying with a check. The check must be mailed to us and received before your order gets released or shipped out. Those who use “prepaid by check” are those who are on Net 30 terms, those who want to pay with a check, or those who are picking up from either warehouse (Chicago, IL) and want to pay with a check or cash upon product receipt.

What is Net 30?

Net 30 is a line of store credit through blue Display which starts at $2500*. To apply, click here.

*Increases are determined depending on your payment history and D&B credit score. Net 30 terms are reviewed every six (6) months.

Graphic Art
How do I upload art?

Once you complete a purchase you will be taken to the Graphic Upload portal to complete your order. Simply follow the steps and instructions to upload your art.

What art file formats do you accept?

.PDF, .EPS, .TIFF, Adobe Illustrator and Adobe Photoshop

What resolution does my art need to be at?

125 DPI

What color mode do you print in?

CMYK

I need a little more help getting my art file ready. Do you have extra tips?

Yes, click here for more graphic specifications. If you need extra help, you can contact our graphics department at 877 348 0205 ( Toll Free ) and press 2.

Where can I find graphic templates, set-up instructions and specification (spec) sheets?

Click here. You can also find the navigational colored buttons on the homepage, left-middle, under live chat.

How do I request graphic design service?

To utilize our graphic design service, a graphic product must be purchased from Blue Displays. First, add a product to your cart. In your ORDER NOTES, type “Need graphic design help” or “Requesting graphic design service”. Continue through to payment page for purchase. At this point, you can do one of two things: (1) upload a word doc with a photo of logo, or (2) call, live chat or email our sales department with your sales order number and let us know you need graphic design help.

What will my graphic design charge be if I request service?

Graphic design charge is $65/hour with a minimum of 30 minutes. Most graphic design jobs take anywhere from 1 to 3 hours. A graphic artist will consult with you first to understand what you want, after which you will receive an estimate of charges before design time begins. To see a few layout design examples, click here and scroll down slightly to the heading “Graphic Service Price”.

How do I order a PMS color match?

Click here and from the drop down menu, choose 1, 2, 3, or 4 colors to match. In your ORDER NOTES, please provide PMS #(s) so we can match to your color specification.

Do you have free printed swatches?

We do! Click here to order.

Graphic Turnaround Times & Rushes
What is my graphic turnaround time?

Most graphic turnaround times are two (2) days of production time, but that is AFTER graphic proof approval and starts the next day. It takes four (4) days of production time for one to two (1-2) Fabric tents or one (1) Fabric hanging banner. Large quantities are subject to longer turnaround times. Inquire with our sales department at 877 348 0205 ( Toll Free ) and press 1.

Is it true hardware ships the same day I purchase it?

Yes*, but it must be purchased by 3:00 p.m. CST if shipping out of our Illinois warehouse.

Are there limits to getting a rush?

Yes, time and quantity. Inquire with our sales department at xx-xxx-xx and press 1.

*Rush fees and turnaround times are subject to change.

Do all products allow a rush?

Yes, as long as our workload can handle it and we have time to do it.

How do I order a rush?

Some displays have a set-priced rush option under the “Graphic Turnaround Time” drop down menu. Select this option, then add to cart.

How fast does a rush push my order ahead?

If artwork is approved by 3:00 p.m. CST, then a Next Day (1-day) rush will ship out the following business day, end of day. A 2-day rush will ship out 2 business days after graphic approval (not 1). And a 3-day rush will ship out 3 business days after graphic approval (not 2).

*Please note that proof approval day does not count as a production day.

I got approval for a rush order, but I uploaded my graphics at 12:01 p.m. Can I still get my graphics rushed?

Maybe, but please call our sales department asap at xx-xxx-xx to make sure our staff knows what’s going on and they can see your upload file in order to pass it off to our graphics department in a timely manner.

I need 2 items rushed. Does the rush fee apply once or for each item I need rushed?

Rush fees apply per item. So for example, if the rush fee is “$100 up to qty. 2” and you need 2, it will be $100x2=$200 rush charge.

I need this shipped out today. Is this possible?

Maybe. Call our sales department to inquire about Same Day Rushes at xxx-xxx-xxx and press 1.

I requested a rush and uploaded my graphics, but there is a problem and now it is past 3:00 p.m. Can I still get a rush?

For a next day rush, No. We’ve both run out of time at this point! If you requested a 2-day or 3-day rush, it can still be rushed, but it will be pushed back a day.

Will there be times when a rush is not available?

Yes; these times vary and depend on our workload. It is always best to check with our sales department.

Shipping, Pick Up & Delivery
What shipping carrier do you use?

UPS, FED EX, and DHL All shipping charges are included in your purchase unless shipping out of the country.

How much money will shipping cost me?

All shipping charges are included in your purchase unless shipping out of the country.

Do you ship internationally?

We ship to Canada and Puerto Rico. Simply select Canada or Puerto Rico at checkout. (Note: Canadian import documents may be required to avoid a delay in customs. Country of Origin: Des Plaines, IL. We apologize for not being able to assist you with your document preparation.)

If you need to ship to any other country, you need to make the shipping arrangements. Here’s the process. 1 Call sales at xx-xxx-xx and press 1 to verify product is in stock in Des Plaines, IL and ask for weights and dimensions. 2 Place your order online. From the desired product page, under “Shipping From” click the radio button for Des Plaines, IL, then add to your cart. Your cart page will appear. Enter your ship-to information for USA, Canada or Puerto Rico then click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information as on the previous page, but also type a note in the “Payment/Shipping Notes” that you intend use UPS Freight, FedEx, DHL, or whatever logistics company is shipping on your behalf. 3 Next, confirm your ship-date with Blue Displays, then schedule a pickup with that logistics company. This is mandatory, as we are not a scheduled stop for these logistics companies or freight divisions. (Traditional UPS is on route daily; UPS Freight is not.) 4 Email your fully-prepared Shipping Labels and Documents with your BLU order number to info@bludisplays.com.

Do you blind/drop ship?

Yes. Enter the desired ship-to address at checkout. On the same page, there is a box for “Payment/Shipping Notes”. Type a note in that box that you are requesting blind shipping. Example: Please “Blind Ship” this to my client’s hotel, address provided.

I need to expedite my order. What are my shipping options/methods?

If UPS, FED EX OR DHL Ground won’t get your order there on time, you can upgrade your shipping. Using the “Calculate Shipping” drop down menu in your cart, select one of the following: FED EX 3 Day Select, FED EX 2nd Day Air, FED EX 2nd Day Air A.M, FED EX Next Day Air Saver, FED EX Next Day Air, FED EX Next Day Air Early A.M. Continue through to purchase.

How do I upgrade/expedite my shipping after I placed my order?

We’ll change it for you on our end. Call our sales department at xx-xxx-xx and press 1. (Extra delivery charges will apply.)

Is Saturday delivery available?

Maybe. It qualifies based on where it is shipping to and if it’s shipped on a Thursday or Friday (i.e. Saturday delivery only upgraded on 2nd Day Air or Next Day Air). Saturday delivery cannot be ordered online using the drop down selection. Call sales at xx-xxx-xx and press 1 for Saturday delivery availability, to adjust your shipping method and get correct shipping charges. [You can check if Saturday delivery is available to your shipping destination based on your ship date; click here to use this handy UPS tool to calculate transit time. 1. “Ship From:” enter either Carlsbad (CA) 92008 or Harrisburg (PA) 17111; 2. Ship To:” enter Country (US, Canada or Puerto Rico), City & Zip Code. 3. Enter your ship date. Then click “Update” to see time in transit for each shipping method.

When will my order be delivered?

UPS delivers Monday through Friday*, unless Saturday delivery is requested. Arrival dates depend on your shipping method, your ship-from location and your shipping destination. If you know the date your order ships out or you want to estimate your ship-out date, then click here to use this handy UPS tool to calculate transit time. 1. “Ship From:” Des Plaines, IL 60016 2. “Ship To:” enter Country (US, Canada or Puerto Rico), City & Zip Code. 3. Enter your ship date. Then click “Update” to see time in transit for each shipping method.*Next Day Air Friday shipments will be delivered end of day the following Monday, NOT Saturday.

Can I pick up my order?

Yes.

How do I place a pick up order?

Please let one of our team members know if you would like to pick the item up in our Des Plaines, IL warehouse and we will make the proper arrangements.

When can I pick up my order?

Between 3:00 p.m. and 5:00 p.m. on your scheduled* pickup day. After pickup day, you may pick up your order during our regular business hours 9:00 a.m. to 5:00 p.m. If you need to pick up your order before 3:00 p.m., please notify us at least one (1) day before by calling our sales department at xx-xxx-xx and press 1.

*If you have a graphic order, your graphic designer will confirm your pickup day with you.

How do I change shipping to pick up, or pick up to shipping?

We’ll change it for you on our end. Call our sales department at xx-xxx-xx and press 1.

How do I change my shipping address?

We’ll change it for you on our end. Call our sales department at xx-xxx-xx and press 1.

Can I use my own Shipping account?

Yes, however all shipping is included in your purchase at our wholesale cost

Can I use my own freight carrier? FedEx account? DHL account? Courier?

Yes. Please follow this process: 1 Call sales at xx-xxx-xx and press 1 to verify product is in stock in Des Plaines, IL and ask for weights and dimensions. 2 Place your order online. From the desired product page, under “Shipping From” click the radio button for Des Plaines, IL then add to your cart. Your cart page will appear. Enter your ship-to information for USA, Canada or Puerto Rico then click “get shipping options”. From the drop down menu, select “In-Store Pickup” and click “Proceed to Checkout”. The billing/shipping page will appear. Again enter your full ship-to information as on the previous page, but also type a note in the “Payment/Shipping Notes” that you intend use UPS Freight, FedEx, DHL, courier or whatever logistics company is shipping on your behalf. 3 Next, confirm your ship-date with Blue Displays, then schedule a pickup with that logistics company. This is mandatory, as we are not a scheduled stop for these logistics companies or freight divisions. (Traditional UPS is on route daily; UPS Freight is not.) 4 Email your fully-prepared Shipping Labels and Documents with your BLU order number to info@bludisplays.com.

Can you ship to military bases overseas?

No.

Returns, Warranties & Miscellanous
What is your return policy?

For hardware items, if you are not satisfied with your purchase, then you must first request a RMA (Return Material Authorization) within 30 days after you first received your product. To request a RMA, call sales at xxx-xx-xx and press 1 or email sales at info@bludisplays.com and in the subject line write “Request for RMA”. In the email, reference your sales order #, the reason of return, and the address you want the RMA shipped to so you can return your product. The product must be returned to the warehouse within 14 days of the issuance of the RMA. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that shipped with the product. If the item is returned unopened in the original box, we will exchange it or offer you a refund based on your original method of payment. There is no return or refund for graphic items because of their custom nature.

What do I do if my product comes in damaged?

We’re very sorry; let’s get this fixed for you! Contact us within 48 hours after you receive your product by emailing us at info@bludisplays.com and in the subject line write “Received Damaged Product” and include: 1. Picture of where product is damaged 2. Your sales order number 3. Date you need it by 4. Where we should ship it to; same shipping address or different?

What do I do if my product gets damaged within warranty?

Email info@bludisplays.com and in the subject line write “Received Damaged Product” and include: 1. Picture of where product is damaged 2. Your sales order number 3. Date you need it by 4. Where we should ship it to; same shipping address or different?

I received the wrong product. Now what?

We’re very sorry; let’s get this fixed for you! Contact us right away by emailing us at info@bludisplays.com and in the subject line write “Received Damaged Product” and include: 1. Picture of where product is damaged 2. Your sales order number 3. Date you need it by 4. Where we should ship it to; same shipping address or different?

What is your warranty?

All graphics have a one (1) year limited warranty. The PVC POP Up frames, Velcro Pop Up Fabric frames, Tension Fabric Frames, and Tension Fabric Hanging Signs carry a limited lifetime warranty against manufacture defect. All other products have a one (1) year limited warranty. However, if your order is incorrect or damaged in shipping please contact us within 48 hours of receiving your order and at our discretion we will make the proper arrangements.

What is your privacy policy?

We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.

Is your site secure?

Yes. This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.